Delivery & Returns

Standard UK delivery charges:
£4.95 for all orders up to 3kg
£7.95 for all orders over 3kg

Overseas delivery charges

Europe
£18 for all orders up to 3kg
£30 for all orders over 3kg

All items are shipped from the UK and sold on an unpaid Delivery Duty basis. Please note that you or the recipient may have to pay an Import Duty or a Formal Customs Entry Fee prior to delivery. Additionally if you’re unsure how this will affect the overall cost of your order, please check your Local Legislation rules.

Rest of World

For an accurate shipping quotation ahead of placing your order contact our Customer Service Team on 01274 037175 or email info@alicepeto.com. Also have your delivery address and the products you wish to order to hand. We will then quote an accurate shipping cost and proceed with placing your order manually. The shipping costs for sending overseas are dependent on the size, weight and quantity of the parcels.

Delivery times

We use UK Royal Mail or Interlink/DPD to both home and overseas destinations. Providing your items are in stock we will aim to dispatch your order within 10 working days.

Once dispatched, please allow 5 working days for UK orders, 10 days for EU orders and 15+ for the rest of the world unless otherwise specified. Should your item not be in stock it will be placed on back order. Please note that if an item from the order is out of stock, the rest of the order will be held until everything is available.

Returns

Alice Peto Ltd will exchange or refund any item you are not happy with provided it is returned within 14 days of receipt. Please send an email to info@alicepeto.com to inform us you are returning your item. Also please request proof of postage from the post office for any returned items. Alice Peto Ltd is not responsible for any lost or damaged item during transit. Delivery charges and returned postage will only be refunded if the item is faulty. Furthermore if an item you have received is damaged or faulty please email info@alicepeto.com within 24 hours for a replacement to be sent.

Returns must be sent to:

Alice Peto Ltd
The Wedding House
Unit B Aerial Business Park
Lambourn Woodlands
Hungerford
RG17 7RZ