Delivery & Returns

Standard UK delivery
£4.95 for all orders up to 3kg
£7.95 for all orders over 3kg

Overseas delivery charges

Europe
£18 for all orders up to 3kg
£30 for all orders over 3kg

Our products are shipped from the UK and sold on an unpaid Delivery Duty basis. With this in mind, please be aware that you, or whoever the lucky recipient might be, may have to pay Import Duty or a Formal Customs Entry Fee upon, or prior to, delivery. If you’re unsure how this will affect the overall cost of your order, please check your Local Legislation rules.

Rest of World

For an accurate shipping quotation ahead of placing your order, please contact our Customer Service Team on 01274 037175 or email info@alicepeto.com with your delivery address and the products that you are interested in ordering. The team will then put a quote together with an accurate shipping cost and proceed with placing your order manually. The shipping costs for sending overseas are dependent on the size, weight and quantity of the parcels.

Delivery times

We use UK Royal Mail or Interlink/ DPD to both home and overseas destinations.

Providing your items are in stock we will aim to dispatch your order to you within 10 working days.

Once dispatched, please allow 5 working days for UK orders, 10 days for EU orders and 15 + for the rest of the world unless otherwise specified. Should your item not be in stock it will be placed on back order. Please note that if an item order is out of stock, the rest of the order will be held until everything is available.

Returns

Alice Peto Ltd will exchange or refund any item you are not happy with provided it is returned within 14 days of receipt. Please send an email to info@alicepeto.com to inform us you are returning your item. Please request proof of postage from the post office for any returned items as Alice Peto Ltd cannot be responsible for any item that gets lost or damaged in transit. Delivery charges and returned postage can only be refunded if the item is faulty. If an item you have received is damaged or faulty please email info@alicepeto.com within 24 hours for a replacement to be sent.

Returns must be sent to:

Alice Peto Ltd
Unit R
Rudford Industrial Estate
Ford
West Sussex
BN18 0BF