Terms & Conditions

These terms do not supersede any statutory rights under the Sale of Goods Acts but are designed to clarify the principles and procedures by which we operate. These terms and conditions can not be varied by you or us unless made in writing and signed by both parties.

Item Descriptions

Every care has been taken to ensure that the descriptions and specifications are correct on this website. However, while the colours displayed are a close representation, slight variations in the actual goods may occur. All measurements given are approximate.

Currency & Pricing

All prices shown on this website are quoted in pounds sterling and are inclusive of VAT (credit cards sales will be charged in your local billing currency by your credit card provider). Technical problems may occasionally result in inaccurate prices being shown. In such cases Alice Peto Ltd is not required to honour this price. If you see any price you believe to be incorrect, please contact us so we can verify it for you.

Making a Purchase

We accept credit and debit card payment. No binding contract will exist between us until we have accepted your order. All goods are sold subject to availability, and can be placed on back order if not in stock. Once we have received your payment and provided the items are in stock we will send out your order by courier or tracked delivery. If the items are not in stock we will let you know as soon as possible.

Credit Card Security

Your order is processed by Stripe. No credit or debit card details are stored by Alice Peto Ltd on our site.

Shipping / Carriage

The final price quoted on the payments page is the price of the goods including delivery to the stated destination. The price will be calculated in accordance with the weight of the items ordered. These charges include carriage by UK Royal Mail, Interlink or DPD to both home and overseas destinations. Please see the delivery section of this website for further details of our charges.

Providing your items are in stock we will aim to dispatch your order to you within 10 working days. Once dispatched, please allow 5 working days for UK orders, 10 days for EU orders and 15+ for rest of the world unless otherwise specified. Should your item not be in stock it will be placed on back order and we will keep you informed with an estimated dispatch date. Please note that if an item ordered is out of stock, the rest of the order will be held until everything is available. Payment will be taken at time of order.

Our Postage and Packaging rates are displayed on our website and are subject to change without notice. However, once we have accepted your order we will not change the price that applies to such order.

Cancellation

Please email info@alicepeto.com to cancel an order. Orders can be cancelled at any time before dispatch.

Duties and Local Taxes

Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped. You shall not be entitled to cancel your order on the basis of unforeseen duties or levies.

Resale

You will not resell any goods or offer any goods for resale in any country.

Returns

Alice Peto Ltd will exchange or refund any item you are not happy with provided it is returned within 14 days of receipt. Please send an email to info@alicepeto.com to inform us you are returning your item. Please request proof of postage from the post office for any returned items as Alice Peto Ltd cannot be responsible for any item that gets lost or damaged in transit. Delivery charges and returned postage can only be refunded if the item is faulty. If an item you have received is damaged or faulty please email info@alicepeto.com within 24 hours for a replacement to be sent.

Returns Bought from One of Our Stockists

Please get in touch with the stockist you purchased from (make sure you have your original receipt). They will let you know what their returns policy is.

Proof of Posting

For your own protection, you are strongly advised to obtain a proof of posting, or shipping certificate from a courier, when returning goods whatever the reason for the return. Goods which are returned to us but are lost in shipping remain your responsibility. A proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered.

Payment and Retention of Title

Goods must be paid for prior to dispatch. If, for any reason, goods are shipped prior to clearance of payments, title in the goods shipped belongs to Alice Peto Ltd until payment in full for the goods is received by us. Please note that online transactions are normally actioned automatically whilst you are online to the secure transaction server.

Confidentiality

We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We do not supply our ‘mailing information’ to third parties but we do use it to advise our clients of goods and services we feel may be of interest to them, unless expressly instructed otherwise in writing. Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency.

Items are sold through our secure transaction services since this service is completely independent of our organisation and your credit or debit card details are not divulged to us at any time. Applicable Law and Courts of Jurisdiction.

All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the exclusive jurisdiction of English Courts.

Copyright

By entering and using this site, you acknowledge and agree that all the text, graphics, images and designs which appear on this site, and the design, look and feel of the site itself, are protected by copyright, design rights, trade mark rights and other intellectual property rights, which are owned by Alice Peto Ltd.

Where Alice Peto Ltd has created a bespoke design for a client, Alice Peto can retain the option to show this work for marketing purposes but the copyright transfers to the client on receipt of full payment.

Copyright for the photographs on this website remain with Alice Peto Ltd.

You acknowledge and agree that the material and content contained within this web site is made available for your personal non-commercial use only.

Mediation

In the event of disagreement between Alice Peto Ltd and its clients which cannot be mutually resolved in a reasonable time period, the Institute of Directors (UK) may be asked by either party, subject to the agreement of the other party to the dispute, to appoint a mediator to settle the dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such mediator and mediation process.

Errors

Every effort is made to ensure that all the information provided on the Alice Peto Ltd website is correct at the time of going on line. If we discover an error relating to your order, we will contact you as soon as possible to advise you of the error and confirm that you still wish to proceed.

Place of Business

Our address for correspondence is:
103 Mill Hill Road
London
W3 8JF

Our mailing address for returns is:
Alice Peto Ltd
Unit R
Rudford Industrial Estate
Ford
West Sussex
BN18 0BF